FAQ

How long will it take to receive my order

This is a difficult question to answer accurately, because I am a one person custom order shop still working out the delicate balance of the number of orders vs. hours in a day. Generally I try to deliver merchandise in 6-8 weeks. Sometimes it will take a little less time, and sometimes I get very, very busy and it takes longer (up to 12 weeks). If the delivery time is very long, I will always tell you that when you place the order. Rush status is available for an additional charge, and generally allows delivery time to be cut in half or less. I try very hard to accommodate special deadlines such as special horse shows, birthdays, or other occasions whenever possible.

Why does it take so long for my merchandise to arrive?

Every item from scratch, starting with a bolt of fabric, to each customer’s specifications. Each order is cut by hand, and sewn with single needle stitching, then each item is monogrammed one at a time. This attention to quality and detail takes time. Try to be patient, because your new products will be worth the wait, and will last you a very long time.

How do I measure trunk?

See the “how to measure” section of this website for instructions and downloadable forms. I have measurements for trunks made by Phoenix West, Warner, Horsefare, and many others on file as well as the popular rolling toolbox brands.

What payment terms to you accept?

I accept all major credit cards and Paypal.

What happens if there is a problem with my items?

I stand behind my product. If your items don’t fit or you are dissatisfied about something else, I will work with you to correct the problem.

Can I get fabric samples?

Yes. Simply email & I will be happy to send any fabric and/or trim samples you would like to see.

If I have a special question not addressed here, where do I get the answer?

Please email Cat with any questions you cannot find answered here. Solving special problems and/or making unusual requests possible is my superpower.